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Troubleshooting



Kubernetes Based

Tagger Errors

The Tagger component sends API endpoint metadata information to Levo.ai. API Observability will not function if the Tagger is in an errored state.

Please see sample output below from kubectl get pods, that shows the Tagger in an errored state.

NAME                                READY   STATUS    RESTARTS      AGE
levoai-collector-848fb4fff9-gv8g9 1/1 Running 0 64s
levoai-rabbitmq-0 0/1 Running 0 64s
levoai-satellite-54956ccb89-5s4h2 1/1 Running 0 64s
levoai-tagger-799db4d9cc-89jm8 0/1 Error 1 (14s ago) 64s

Below are common error scenarios:

Authentication Errors

The Tagger component authenticates with Levo.ai using the Authorization Key. If Tagger is unable to authenticate, it will error out.

Check for authentication errors in the Tagger logs:


kubectl -n levoai logs <levoai-tagger-pod-id> | grep "Exception: Failed to refresh access token"

If there are exception messages, you have an incorrect or stale Authorization Key. Please contact support@levo.ai for further assistance.

Connectivity Errors

Check for connectivity errors in the Tagger logs:


kubectl -n levoai logs <levoai-tagger-pod-id> | grep "ConnectionRefusedError: [Errno 111] Connection refused"

If there are exception messages, Tagger is unable to connect to dependent services. It generally establishes connection after 3/4 retries. Please contact support@levo.ai for further assistance.



Docker Compose Based

Tagger Errors

The Tagger component sends API endpoint metadata information to Levo.ai. API Observability will not function if the Tagger is in an errored state.

Please see sample output below from docker ps | grep -E "levoai/collector|levoai/satellite|bitnami/rabbitmq", that shows the Tagger (2nd line item) in an errored state.

65fe40867c70   levoai/collector:stable   "/usr/local/bin/levo…"   5 minutes ago   Up 5 minutes                    0.0.0.0:4317->4317/tcp, 9411/tcp                                                                                                         levoai-collector
45d6c4cccb28 levoai/satellite:stable "python -OO /opt/lev…" 5 minutes ago Restarting (1) 55 seconds ago levoai-tagger
721b5431369a levoai/satellite:stable "gunicorn --capture-…" 5 minutes ago Up 5 minutes 0.0.0.0:9999->9999/tcp levoai-satellite
a00dc710d4af bitnami/rabbitmq:3.10 "/opt/bitnami/script…" 5 minutes ago Up 5 minutes 5551-5552/tcp, 0.0.0.0:4369->4369/tcp, 5671/tcp, 0.0.0.0:5672->5672/tcp, 0.0.0.0:15672->15672/tcp, 0.0.0.0:25672->25672/tcp, 15671/tcp levoai-rabbitmq

Below are common error scenarios:

Authentication Errors

The Tagger component authenticates with Levo.ai using the Authorization Key. If Tagger is unable to authenticate, it will error out.

Check for authentication errors in the Tagger logs:

docker logs levoai-tagger | grep "Exception: Failed to refresh access token"

If there are exception messages, you have an incorrect or stale Authorization Key. Please contact support@levo.ai for further assistance.

Connectivity Errors

Check for connectivity errors in the Tagger logs:


docker logs levoai-tagger | grep "ConnectionRefusedError: [Errno 111] Connection refused"

If there are exception messages, Tagger is unable to connect to dependent services. It generally establishes connection after 3/4 retries. Please contact support@levo.ai for further assistance.