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Dashboard troubleshooting

Problems that are specific to running and monitoring DAST scans from the Levo dashboard UI. For CLI / YAML / Docker runtime issues, see the main troubleshooting page.

Quick axis
  • This page — UI-only: scan status stuck on the list page, logs tab empty, findings not appearing in the dashboard.
  • Main troubleshooting — runtime failures from the CLI / Docker / Kubernetes / YAML validation.

Scan stuck in "Queued"​

You clicked Start Scan and the run sits at Queued for more than a minute without moving to Running.

  1. Confirm the target domain is listed under Settings → Owned Domains. DAST refuses to scan domains you don't own.
  2. Check Settings → Firewall / IP Allowlist — your WAF or cloud provider may be blocking Levo's runner IPs. (Allowlist details.)
  3. Open the scan's Logs tab; if it shows worker offline, start a worker — the scheduled or on-prem path needs one.

For CLI-side "exits immediately" behavior, see main troubleshooting → CLI.

Findings missing after a successful scan​

Scan is Completed but the Findings tab is empty.

  1. Wait 1–2 minutes — post-processing runs after the scan finishes.
  2. Check the Logs tab for post-processing failed entries.
  3. Confirm reporting.severity (dashboard field or YAML) isn't filtering everything out — set it to low and re-check.
  4. Verify Active Scanning was on (Step 4 of the Create Scan dialog). Passive-only scans on a small static site will legitimately find nothing.

Incomplete coverage (missing pages / endpoints)​

  • Raise Max Crawl Depth (default 3 → try 5–7) and Max Pages in Step 3.
  • Check Exclude Domains / Exclude Paths on the scan's detail page for accidental filters.
  • If the missing endpoints are behind a flow the crawler can't reach, switch the crawler mode to AI Assisted or Hybrid in Step 3.

Scan fails mid-run​

Open the scan's Logs tab and look for the last line before the failure:

Log lineFix
browser crashedWorker is starved of /dev/shm — restart it with --shm-size=1g.
target unreachableTarget went down mid-scan or network flapped.
auth expiredRefresh the token / re-run form login; scans longer than the token lifetime need a refresh-issued token.

For deeper CLI errors (e.g., Docker permission denied, YAML validation), see main troubleshooting.

Support​

  • Copy the scan ID from the dashboard URL (e.g., /scans/dast/abc-123).
  • Open Help → Contact Support from the dashboard, or email support@levo.ai with the scan ID.

Next​

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